FAQs

When Will My Order Ship?

We ship orders Monday through Friday. Orders placed with free standard shipping are usually shipped from our warehouse within 2-3 business days (M-F) of purchase, unless otherwise noted. Pre-order items and custom pieces will ship after their allotted processing time. When your order ships, we will email you a shipping confirmation with tracking information.

 

How Will My Order Arrive?

Your treasures will arrive individually wrapped and sealed. Gift boxes and pouches can be purchased separately, make sure you added them into cart before checking out. No gift boxes and pouches included without purchasing.

Price Adjustment?

XINIA Studio gladly honors a one-time sale price adjustment on full-priced and in-stock merchandise within seven days of the retail purchase. Final sale items are not eligible for price adjustments. To obtain a price adjustment, please send an email to custom service contact@xiniastudios.com within seven days of your order date. If your order is eligible, we will refund the difference to your original form of payment. Items already purchased with a promotional discount are not eligible for price adjustments.

My question is not addressed...

If you have any queries regarding return or refund, reach out to us.